This policy applies to purchases made directly through the Artyssa website or through a written order confirmed by Artyssa. Products purchased through another marketplace or retailer are governed by that seller’s applicable policy, unless Artyssa has expressly agreed otherwise.
Artyssa will review requests where the product received is:
Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer law.
Contact Artyssa within 48 hours of delivery and provide the below:
Please keep the product, accessories and packaging until Artyssa completes the initial review. Submission of a request does not automatically confirm eligibility; Artyssa may ask reasonable follow-up questions or arrange collection/inspection.
Artisan-made and hand-finished products may show minor differences in hammer marks, grain, tone, polish, texture or dimensions. A variation will not normally qualify as a defect where the product remains consistent with the overall design, stated use and quality standard shown or described at the time of purchase.
Client decision required Choose and publish one rule: (A) no change-of-mind returns (B) returns accepted within a stated period or (C) product-specific eligibility. The wording below assumes no general change-of-mind returns.
Unless a product page expressly states otherwise, Artyssa does not accept returns solely because the customer changed their mind, no longer needs the product, expected a different size without checking the stated measurements, or prefers another color or finish. This restriction does not apply where the product is damaged, defective, incorrect, materially different from its description or otherwise eligible under applicable law.
After reviewing an eligible request, Artyssa may offer the most appropriate resolution, including:
Where the same artisan-made product is unavailable, Artyssa will discuss the next reasonable option before proceeding.
Return-shipping responsibility:
Where Artyssa approves a return, collection instructions or the authorised return address will be shared in writing. Products sent without prior authorisation may not be accepted. The customer should pack the product securely using the original packaging where reasonably possible.
Artyssa will initiate the refund within the confirmed timeline after eligibility and, where applicable, receipt/inspection of the returned product.
The customer’s bank or payment provider may require additional time to complete the credit. Shipping, customisation or handling charges will be refunded only where required by applicable law or where the underlying issue is attributable to Artyssa.
