FAQ
Grouped by the questions we hear most often. Contact us if something here is missing.
Yes. Share who the gift is for, the occasion, your relationship, budget and required date. Artyssa can narrow the collection to the strongest available options and explain the difference between them.
Artyssa is built around artisan gifting rather than an endless product catalogue. Objects are selected for their form, craft, gifting relevance and ability to remain part of the recipient’s life after the occasion.
Yes. Share the occasion, quantity, budget, preferred material and timeline. Artyssa will explore suitable artisan-made options according to availability, supplier capability and feasibility. A sourcing request is not confirmed until the product, price and delivery plan are approved in writing.
Each product page states the verified making process. Terms such as handmade, hand-hammered or hand finished are used only where the process has been confirmed.
The overall design and quality standard should remain consistent, but artisan-made and hand finished objects may vary slightly in texture, hammer marks, tone, polish or dimensions. These natural differences are part of the making process and are not automatically defects.
The First Edit currently includes copper and brass objects. Exact material composition, coating, finish and product-specific suitability will be stated on the relevant product page where verified. Future Artyssa collections may include other artisan materials.
No. Material alone does not determine approved use. Use each object only for the purpose stated on its product page or care card. Do not assume food-contact or water suitability unless it is specifically
confirmed.
Dispatch and delivery estimates are shown at checkout or shared during order confirmation. Custom sourced and bulk orders follow the timeline agreed in writing. Courier delays, remote locations, public holidays and circumstances outside Artyssa’s reasonable control may affect estimates.
Tracking details will be shared by email, SMS or WhatsApp after dispatch, depending on the information and communication channel provided at checkout.
Contact Artyssa immediately. Address changes are not guaranteed after dispatch. Additional shipping charges may apply where a parcel must be redirected or re-shipped because of incomplete or incorrect information.
An order is confirmed only after successful payment and receipt of an order-confirmation message from
Artyssa. For custom, corporate or bulk requirements, the order is confirmed only after the final product, quantity, price, timeline and payment terms are accepted in writing.
Contact Artyssa as soon as possible. Changes or cancellations may be possible before processing or dispatch begins. Personalised, sourced, custom and bulk orders may not be changed or cancelled after approval or production/procurement has started.
A message-card option may be available for selected orders. Enter the message exactly as it should appear. Artyssa may refuse content that is unlawful, abusive, misleading or unsuitable for printing.
Contact Artyssa within the reporting window stated in the Return, Replacement and Refund Policy. Include the order number and clear photographs of the outer packaging, inner packaging and product. A short video may help where available, but the claim will be assessed using all relevant evidence.
Change-of-mind returns depend on Artyssa’s final operational policy and any product-specific conditions. Personalised, custom, sourced and bulk products are ordinarily not returnable unless they are damaged, defective, incorrect or materially different from what was approved.
Approved refunds are sent to the original payment method unless another method is required by the payment provider or applicable law. Bank and payment-gateway processing times may apply after Artyssa initiates the refund.
Yes. Artyssa supports selected requirements for clients, employees, leadership, partners, weddings, celebrations, festive occasions and events. Availability, quantity, pricing, packaging and lead time are confirmed before an order proceeds.
Selected message cards, inserts, sleeves, outer packaging or product applications may be possible depending on the product, quantity and timeline. Artyssa recommends restrained branding so the object continues to feel like a gift.
This may be possible subject to quantity, destination coverage, data format, courier capability, packaging and lead time. Any additional handling or shipping charges will be confirmed before the order is accepted.
