Privacy Policy

1. About this policy

This Privacy Policy explains how Artyssa (“Artyssa”, “we”, “us” or “our”) handles personal data when you visit the website, create an account, place an order, submit a gifting enquiry, contact support, subscribe to communications or otherwise interact with us.

2. Personal data we may collect

Depending on how you use Artyssa, we may collect:

identity and contact information, such as name, email address, phone number and billing/delivery
address;
account information, login details and saved preferences;
order and transaction information, including products, quantities, gift messages, invoices, returns and
support history;
recipient information supplied for gifting or delivery, such as recipient name, address, phone number
and message;
bulk, corporate and custom-enquiry information, including company, role, quantity, budget, timeline,
branding and delivery requirements;
payment-related information processed through authorised payment providers. Artyssa may receive
transaction status, payment reference and limited billing information but does not necessarily store
complete card or banking credentials;
device and usage information, such as IP address, browser type, pages viewed, approximate location,
cookies and interaction data;
marketing preferences and communication history; and
evidence supplied for support claims, such as product and packaging photographs

3. How we use personal data

to provide the website, process orders and arrange payment, packing, shipping and delivery;
to provide gift guidance, custom sourcing and corporate/bulk gifting services;
to communicate order updates, respond to questions and resolve complaints;
to prevent fraud, misuse, security incidents and unauthorised activity;
to maintain business, tax, accounting and legal records;
to improve products, website performance, customer experience and service operations;
to send marketing communications where consent or another lawful basis applies, and to honour
unsubscribe requests:
to enforce our terms and protect the rights, property and safety of Artyssa, customers, recipients,
artisans, suppliers and service providers; and
to comply with applicable law, legal process and regulatory requirements

4. How we receive data

We may receive personal data directly from you, from the person purchasing a gift for you, from business clients arranging bulk orders, automatically through website technologies, and from service providers such as payment gateways, couriers, analytics tools and customer-support platforms.

5. Sharing personal data

We may share personal data only as reasonably necessary with:

payment processors and financial-service providers;
courier, warehousing, packing and fulfilment partners;
technology, hosting, analytics, email, messaging and customer-support providers;
artisans, suppliers or customisation partners where necessary to fulfil a confirmed requirement, using
only the information reasonably needed;
professional advisers, auditors, insurers and authorities where legally required or necessary to protect
rights; and
a successor entity in connection with a lawful merger, restructuring, financing or transfer of business,
subject to appropriate safeguards.

We do not sell personal data to advertisers.

6. Gift-recipient information

If you provide another person’s information for a gift or delivery, you confirm that you are
authorised to provide it for that purpose. We use recipient information to fulfil the order,
communicate where operationally necessary and handle delivery/support. Do not provide sensitive
or unnecessary information in gift messages or order notes

7. Cookies and similar technologies

Artyssa may use essential cookies for website operation, cart and security, and optional cookies for analytics, personalization and marketing. Where required, the website will request consent before using non-essential cookies. Browser settings and the website’s cookie controls may allow you to manage preferences.

8. Marketing communications

You may unsubscribe from promotional email or messaging using the method provided in the communication or by contacting Artyssa. Transactional and service communications may continue where necessary to fulfil an order or respond to a request.

9. Data retention

We retain personal data only for as long as reasonably necessary for the stated purpose, customer
support, fraud prevention, dispute resolution and legal, tax or accounting obligations. Retention
periods may vary by record type. Data that is no longer required will be deleted, anonymised or
securely restricted, subject to applicable law and technical feasibility

10. Security

Artyssa uses reasonable administrative, technical and organisational measures intended to protect personal data. No website, transmission or storage system can be guaranteed completely secure. You are responsible for keeping account credentials confidential and promptly reporting suspected unauthorized activity.

11. Your choices and rights

Subject to applicable law, you may request access to information about your personal data, correction of inaccurate data, deletion where appropriate, withdrawal of consent, grievance redressal or other available rights. We may need to verify identity before acting on a request, and certain information may be retained where required by law or legitimate record-keeping needs.

12. Children

The Artyssa website is not directed to children. A person under the age required by applicable law should use the website and place orders only through a parent or lawful guardian. Please contact us if you believe a child’s personal data has been provided without appropriate authorization.

13. Third-party links and services

The website may link to third-party websites, payment providers, social platforms or communication services. Their privacy practices are governed by their own policies, and Artyssa is not responsible for third-party content or practices.

14. Updates to this policy

Artyssa may update this Privacy Policy to reflect legal, operational or technology changes. Material changes may be communicated through the website or another appropriate channel.