Shipping Policy

1. Shipping charges

Artyssa offer free shipping all across India. For International order shipping charges will be applicable as per actuals, Artyssa team will co-ordinate for international orders and once shipping charges are paid products will be shipped accordingly

2. Delivery estimates

Delivery dates are estimates unless Artyssa confirms a guaranteed date in writing. Destination serviceability, public holidays, weather, courier disruptions, security restrictions and other circumstances outside reasonable control may affect delivery. Customers placing an occasion-sensitive order should allow adequate time and disclose the required date before confirming the purchase.

3. Tracking

Tracking details will be shared after dispatch by email, SMS or WhatsApp, depending on the contact information provided. Tracking updates are generated by the logistics provider and may take time to appear after pickup.

4. Address and contact accuracy

The customer is responsible for providing a complete delivery address, correct PIN code, landmark where needed and a reachable phone number. Contact Artyssa immediately if any information is incorrect. Address changes are not guaranteed after dispatch. Re-shipping or redirection charges may apply where delivery fails because of incomplete/incorrect information or repeated recipient unavailability.

5. Delivery attempts and failed delivery

Courier partners may attempt delivery according to their operating process. If a parcel is returned to Artyssa because the address is incorrect, delivery is refused or the recipient remains unavailable, reshipment may require payment of additional charges.

6. Packaging and transit

Artyssa prepares products using packaging appropriate to the object and confirmed order. Please inspect the parcel upon delivery and report visible transit damage promptly under the Return, Replacement and Refund Policy.

7. Delayed, lost or undelivered parcels

Contact Artyssa if tracking shows an unusual delay or delivery that you did not receive. Artyssa will coordinate with the courier and share the available resolution. A courier investigation may be required before replacement or refund eligibility can be confirmed.

8. Bulk and multiple-address delivery

Bulk orders may require a separate logistics plan covering packing, address data, dispatch batches, single or multiple delivery locations and evidence of delivery. The final plan, costs and responsibilities will be confirmed in the approved quotation or order document.

9. International orders

Where international shipping is offered, the recipient may be responsible for customs duties, taxes, import clearances and destination charges unless the quotation states otherwise. Delivery estimates may be affected by customs and local regulations.

10. Contact

Shipping support email: connect@artyssa.com
Customer support phone / WhatsApp: 9518750625